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Speak with a counsellor

Make an appointment to talk about study stress, personal challenges and anything affecting your mental health.

Short term counselling is free, confidential and open to all students living in Australia. Sessions can be held in person, via video call or over the phone.

How to book an appointment

First-time registration
Complete the online registration and consent form and we'll be in touch within two business days to schedule your appointment.
Register online
Returning students
You only need to complete the registration and consent form once per calendar year. For follow-up appointments, contact Student Wellbeing and Counselling.
Email counselling@federation.edu.au
Call (03) 5327 9470
If you're requesting an appointment over email, please include your student ID, phone number and preferred days and times. Keep in mind that email requests may take longer to process.

About counselling support

Counselling can help with a wide range of personal and academic concerns. You might be dealing with stress, anxiety, relationship issues, grief or challenges with study. Whether the issue is new or something you've been managing for a while, talking to a counsellor can help you feel more supported and find a way forward.

Counselling gives you space to talk about whatever’s on your mind. You’ll do most of the talking, and the counsellor will listen carefully, help you explore your concerns and support you in working toward your goals.

Depending on your goals, they'll also work with you to develop regulation, relaxation and self-care strategies, and teach techniques to assist in wellbeing, coping, and lifestyle management.

Sessions are confidential and can be held in person, over the phone or online via Microsoft Teams.

Counselling sessions last up to fifty minutes. Sometimes one session is enough, or you can access up to six free sessions per calendar year. If you need more, your counsellor can help refer you to support outside the university.

No. You don't need a GP referral or a Medicare card to access Federation's counselling service. All you need is to be a current student with a valid student ID.

No. Counselling is private and won’t affect your visa or appear on your academic record. Learn more about counselling for international students (PDF 1.58 MB).

If you're currently overseas (including on holiday), please email International Student Advisory at isa@federation.edu.au for support. If you're studying at a partner provider, reach out to the student support area on your campus.

Your privacy

Anything you tell the Student Wellbeing and Counselling team will be kept confidential. Federation is committed to protecting and maintaining the privacy, accuracy and security of your information. You have a right to access and correct your personal data in accordance with privacy legislation and the University's Information Privacy Procedure. Questions? Call (03) 5327 9504 or email privacyofficer@federation.edu.au.