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Contact us – IT support

Need help with online systems, passwords, multi-factor authentication or using our teaching spaces? Contact IT Services.

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Call 1800 333 864
9 am–5 pm, Monday to Friday
Call us
Call +61 3 5327 9018 if overseas
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Teaching space support
Call 5327 8888 from a Federation University phone
Call from teaching and learning spaces

Password management

Your password is required to access university resources. If you’re locked out, forgot your password or need to create one for the first time as an alum, use the password self-service portal. 

Multifactor Authentication

Multifactor authentication (MFA) adds a second step to protect your account. You’ll need to set up Microsoft Authenticator and have a personal email registered in myStudent Centre (for students) or Workday (for staff).

Read about MFA

MFA not working?

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Register a new device
Changed your phone number or the device you use with Microsoft Authenticator? We’ll help reset your MFA.
Reset your MFA
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Request temporary access
If you can’t access your usual device, request a temporary access password (TAP) to be sent to your personal email address.
Request a TAP