ITECH7400 IT Service Management and Professional Culture
This unit prepares you for a career in the information technology profession. You will review and apply ethical theories and the industry body code of ethics in a dynamic service driven IT workplace environment. The unit will help you to understand the importance of business and IT strategic alignment, and develop and implement change strategies adopting information technology infrastructure library (ITIL) processes to improve the efficiency of an organisation¿s IT operations. You will acquire knowledge of the ITIL® framework and be able to integrate its principles into modern Information Technology Service Management practice. The contents may include service strategy, service design, service transition, service operation, continual service improvement, processes and functions. You will also consider career planning, service management and other professional IT certifications.
Commonwealth Supported Place (CSP) unit fee
A Commonwealth Supported Place (CSP) is one that is subsidised by the Australian Government, which means students only pay the student contribution amount of the tuition fee. CSPs are only available to eligible domestic students.
The student contribution amount depends on the unit and how much funding the Government provides. Each unit is classified into a band based on its discipline (which may be different to your overall course discipline).
2025 student contribution amount: $1,164
2025 grandfathered student contribution amount (for students who commenced before 1 Jan 2021*): $1,164
* If you are a continuing student (who commenced your course before 1 January 2021) you will continue paying the same amount as you would have, had legislative reforms not been implemented for any units that would otherwise have an increased student contribution amount.
