BSHSP1011 Quality Customer Service
"This course embeds the following units of competency from the Advanced Diploma of Hospitality: - SITXCCS401 Enhance the customer service experience - SITXMGT401 Monitor work operations - BSBMGT515A Manage operational plans This course will enable students to develop operational plans that enhance the customer service experience in a hospitality context. Initially it will focus on critical evaluation of the effectiveness of a service environment. Students will be encouraged to incorporate their observations, feedback from colleagues and customers, and their knowledge of the principles of enhanced customer service, into plans which meet the needs of customers and the organisation."
Commonwealth Supported Place (CSP) unit fee
A Commonwealth Supported Place (CSP) is one that is subsidised by the Australian Government, which means students only pay the student contribution amount of the tuition fee. CSPs are only available to eligible domestic students.
The student contribution amount depends on the unit and how much funding the Government provides. Each unit is classified into a band based on its discipline (which may be different to your overall course discipline).
2025 student contribution amount: $2,124
2025 grandfathered student contribution amount (for students who commenced before 1 Jan 2021*): $1,663
* If you are a continuing student (who commenced your course before 1 January 2021) you will continue paying the same amount as you would have, had legislative reforms not been implemented for any units that would otherwise have an increased student contribution amount.