In addition to the privacy policy by Federation University (Privacy statement - Federation University Australia), we are committed to handling personal information about you, including health information about you, in accordance with the requirements of the Commonwealth Privacy Act 1988.

Please read this Privacy Policy carefully and contact us if you have any questions.

Type of personal information collected

We collect and hold the following kind of information about you:

• your name, address, date of birth, email and contact details
• information about your family or relatives
• information about other health professionals involved in your care
• other health information about you such as: a record of your symptoms, your relevant medical history, the diagnosis made and the treatment we give you:
  • specialist reports
  • test results
  • your appointment details
  • your prescriptions
  • other information about you collected for the purposes of providing care to you

Collection and use of personal information

We generally collect your personal information from your health provider referring to us and/or from you directly during the appointment with us. We use this information to provide physiotherapy telehealth services to you and to communicate with you and others involved in your care in relation to those services.

Disclosure of personal information

We may disclose information about you to others outside of our practice as permitted or required under law. This will include situations where we disclose information about you in order:

• to comply with our legal obligations (e.g., mandatory reporting under legislation, responding to a court order or subpoena)
• to consult with other health professionals involved in your healthcare
• to get test results from diagnostic and pathology services
• to lessen or prevent a serious threat to a patient’s life, health or safety or a serious threat to public health or safety
• to help in locating a missing person

Access to and correction of personal information

You have the right to seek access to and correction of the personal information we hold about you.

Correction: If you believe that any information, we hold is inaccurate, out of date, incomplete, irrelevant, or misleading, please contact us by email. We will respond to any request within a
reasonable time. We will endeavour to promptly correct any information found to be inaccurate, incomplete, or out of date.

Security

We take reasonable steps to protect the information we hold about you. These are designed to prevent unauthorised access, modification, or disclosure and to prevent misuse and loss. This includes:

• holding information on an encrypted database
• holding information in secure cloud storage
• getting staff to sign confidentiality documents
• providing staff with training or induction etc. about confidentiality and (in particular) security issues
• access to information restricted on a ‘need to know’ basis and
• strong password protections when accessing the information on a computer.

Disclosing information overseas

For documentation purposes of the consultations, Cliniko data management software is used for the management of the clinic. Cliniko is a secure software commonly used in private practices. Fed Uni will be disclosing your health information to Cliniko, who may transmit that information to its sub- processors in other countries (overseas) for the purpose of administering their health information. For more information, please visit: https://www.cliniko.com/policies/privacy/

Complaints about breach

If you have concerns about the way we’ve handled your privacy, let us know. You should do that in writing. We will then try to respond to you within 30 days. If you are not satisfied with our response, you can refer your complaint to the Office of the Australian Information Commission, whose contact details are:

Phone:	1300 363 992
Email:	enquiries@oaic.gov.au
Post:	GPO Box 5218 Sydney New South Wales 2001
Website:	https://www.oaic.gov.au/privacy/privacy-complaints

Updates

We will update this policy from time to time, to reflect any changes in our information-handling
practices or the law or both. We will notify you of changes to the policy by posting it onto our website.

Contact

For any questions or concerns, please contact us at fpvcc@federation.edu.au