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Make a complaint or share feedback

We want every student to feel safe, supported and heard. If something’s not working, you have a suggestion or want to share a positive experience, we’re here to listen.
Make a complaint
If your concern can’t be resolved by speaking with the person involved, or if that’s not possible, submit a complaint online.
Find out how
Share feedback
Got feedback or a positive experience to share? We'd love to hear it. Just let us know via the online form.
Share
Report an incident
If you’ve seen or experienced behaviour that doesn’t feel right, we’re here to help. We'll listen, offer support and guide you through your options.
Report
The complaints and incident reporting form is not an emergency service and is not monitored 24/7.

How to make a complaint

We’re committed to resolving issues fairly, consistently and as quickly as possible. If you're thinking about making a complaint to Federation University, we'll walk you through the process. This is the first step – raising your concern with the Student Integrity Office.

See the full Complaints Management Procedure, which outlines how complaints are handled for both students and members of the public. You can also read our Easy Guide (PDF 145KB) for a brief overview of what to expect.

How to escalate your complaint

If you're not satisfied with the outcome of your complaint, there are steps you can take to have it reviewed further.

Your privacy

Everyone involved in the complaints process must keep the matter confidential and only discuss the complaint with persons who need to know in order to assist in the resolution. This responsibility extends to the complainant, the respondent, their support persons and any advocate representing the complainant or respondent. Failure to maintain confidentiality may result in disciplinary or other action. This does not prevent any party from discussing the matter with any confidential support service.

You have a right to access and correct your personal data in accordance with privacy legislation and the University's Information Privacy Procedure. Questions? Call (03) 5327 9504 or email privacyofficer@federation.edu.au.