Submit a question about studying at Federation University Australia

Your privacy

Federation University Australia collects the personal information you provide in this form.

We collect this information to receive, assess, manage and respond to your enquiry, direct your enquiry to the appropriate University area, and support related administrative and communication activities. Where your enquiry relates to study at Federation University Australia, we may also use this information to provide information about courses, admissions, fees, scholarships, events, application pathways and support services that may be relevant to you.

We may disclose your personal information to authorised third-party service providers who assist Federation University Australia to manage and respond to enquiries, operate customer relationship management and messaging systems, send communications, provide contact centre or recruitment support, conduct analytics, host information, provide marketing support and support our information technology systems. These providers are required to handle your information only for authorised purposes and in accordance with applicable privacy and information security requirements.

We will use your preferred communication method to contact you about your enquiry.  If you separately consent to receive marketing communications, Federation University Australia and its authorised service providers may contact you with information about Federation University Australia courses, applications, scholarships, events, webinars, student services and related opportunities. You can unsubscribe or opt out at any time. You do not have to consent to marketing communications to submit an enquiry.

If you do not provide the mandatory information requested in this form, we may not be able to respond to your enquiry or provide the information you have requested.

Please do not include sensitive information in the free-text enquiry box, such as health, disability, financial, passport or visa details, unless it is necessary for your enquiry.

Some service providers may be located outside Victoria or Australia, or may store or access your information from outside Victoria or Australia. Federation University Australia will only transfer personal information outside Victoria where permitted under its Information Privacy Procedure and applicable privacy laws.

Federation University Australia manages personal information in accordance with its Information Privacy Procedure and applicable records management requirements. You may request access to, or correction of, your personal information, or make a privacy enquiry or complaint. For more information, please read the Information Privacy Procedure or contact the Privacy Officer at privacyofficer@federation.edu.au.